TENT-IT Marquee Hire Terms of service
General Terms:
All references to “us, we, the company etc” are in reference to Tent It Marquee Hire, a Trading name of Glasgow Gazebo Hire Ltd as an entity.
All references to “the customer” are regarding any individual, company or event planner who engages with Glasgow Gazebo Hire Ltd in business in any form.
The hire period is defined as the period from which the customer has paid for the goods hired, this is distinct from the operational period.
The operational period is defined as the period between which the company delivers and collects the equipment, this may include several days in advance and following the rental period though these are not charged as standard.
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Payment:
A deposit of 30% is required in order to book any services from the company
Deposit refundability in the 3 months leading up to the event is 20%, between 3 and 6 months 33%, 6 and 12 months 50%. For events further than 1 year the full deposit will be returned, less admin expenses which are calculated at a rate of £100 + Vat per hour.
The deposit may be used to reschedule the booking to a different date if the event is not able to go ahead, this rescheduling must be made within 30 days of the cancellation of the original event.
The hire charge is based on the hire period
Payment is due one month before delivery.
The Company reserves the right to charge interest on overdue monies at the rate of 10% per annum above the bank base rate and varies from time to time. In addition, if the Customer defaults on payment the Company reserves the right to place the matter in the hands of their debt recovery agents, without prior warning in writing, and shall be entitled to a full reimbursement of any fees or disbursements paid to the debt recovery agent to aid recovery of monies outstanding to the Company.
The company also reserves the right to add on the cost of any parking penalties or costs incurred in the provision of services such as loading/unloading of vehicles upon delivery or collection to the order value, payable by the customer.
Liability
Security of unattended equipment is the full responsibility of the hirer especially if the site is not the hirer’s land; we strongly advise that the hirer arranges security for the duration of the hire as losses will not be covered by the Company Insurance. The hirer will be responsible for all equipment hired until collected by Company employees. If there is a delay in collection then the hirer must ensure that all equipment is secured in order to prevent theft/damage. If the Company cannot gain access to equipment hired then this will remain the responsibility of the hirer until such times as it can be collected.
Damage Waiver
Our damage waiver is added by default to all orders that Tent It MArquee Hire/Glasgow Gazebo Hire Ltd engages in.
The Damage waiver does not provide coverage for the customer in the following situations: Improper use of equipment, Theft of equipment, Movement of “Fixed” Equipment, Cleaning of Overly soiled equipment etc
The Damage waiver provides coverage for accidental damages to equipment and damage that may occur during the regular use of the equipment.
If damage is caused to equipment that is out with normal use e.g. paint staining, multiple broken chairs etc then the company reserves the right to charge the full replacement costs of any damaged equipment.
The damage waiver will not provide coverage if it is clear that proper care has not been taken, such as leaving furniture outside, use of brute force etc even in the case of an accident
If tape is used anywhere on any structure the company reserves the right to charge a cleaning fee
Underground Services
It is the hirer’s responsibility to provide the company with the location of any underground services (gas, water, electricity etc) that could be damaged by marquee fixing spikes. The hirer will be responsible for any costs associated with the repair to unmarked/unidentified services and associated costs relating to their interruption resulting from not being identified to the company.
Flooring
It is expected that if flooring is ordered the ground will be suitably flat to accommodate the type of floor used unless clearly stated otherwise. The company cannot be held responsible for any uneven finish to the floor caused by pitting or bumps on the surface beneath, the hirer should arrange to level surfaces as much as possible prior to marquee erection. If the marquee build is delayed or cancelled due to the site being ill prepared this may result in loss of the booking deposit and the Company cannot be held liable. Grass surfaces must be cut short and all debris including fouling by dogs must be removed prior to the build.
Weather and Force Majeure
If the company deems the event or hire as unsafe due to any factors outwith the reasonable control of the company including but not limited to extreme weather, then the company reserves the right to deny the delivery and fulfilment of the hire
Payment in the event non delivery due to force majeure is as followed:
The balance of the deposit is retained in full to cover costs.
The remaining balance of the hire will not be charged
(Where a hire is part delivered, only the items undelivered are refunded)
The Company will not accept Liability and you may be liable for part/full hire fee:
When the marquee build is delayed or cancelled due to the site being inaccessible or ill prepared or in any instance where the site is deemed unsafe by Company representatives.
Delay or cancellation due to the hirer not obtaining appropriate permission from the public or local authority.
When water ballasts are used, any delay or cancellation due to no suitable water source being available. Suitable sources include a hydrant or fast flow mains supply. Household or domestic taps are not suitable - unless previously specified otherwise.
Charges may be applied where our staff are required to attend safety briefings or meetings before being permitted onto the site. We must be informed of this requirement at time of booking as this could result in delay or cancellation of the hire if the Company has no prior notification. Any costs associated with delay or cancellation will be passed to the hirer.
Health and Safety
For the safety of all concerned, the hirer may not enter the structure during the time the Marquee is being built. The company cannot be held responsible for any injury or damage sustained by the public in or around the marquee during the hire period. Under no circumstances should the hirer alter or tamper with any electrical appliance or power lead following installation. This includes extension cables. The hirer should not “plug in” any electrical appliance or power lead to existing extension cables without first discussing this with a Company representative as this can lead to mains power being overloaded resulting in tripped fuse boxes.
Privicy Policy
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Introduction
This Privacy Policy outlines Glasgow Gazebo Hire (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.glasgowgazebohire.com (" Site "), or otherwise share personal information with us (collectively: " Users ").
Grounds for data collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What information we collect?
We collect two types of data and information from Users.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
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Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
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Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.
How do we receive information about you?
We receive your Personal Information from various sources:
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When you voluntarily provide us your personal details in order to register on our Site;
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When you use or access our Site in connection with your use of our services;
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From third party providers, services and public registers (for example, traffic analytics vendors).
What information we collect?
We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.
We may use the information for the following:
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Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
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To communicate with you and to keep you informed of our latest updates and services;
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To serve you advertisements when you use our Site (see more under "Advertisements");
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To market our websites and products (see more under "Marketing");
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Conducting statistical and analytical purposes, intended to improve the Site.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes:
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Hosting and operating our Site;
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Providing you with our services, including providing a personalized display of our Site;
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Storing and processing such information on our behalf;
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Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
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Providing you with marketing offers and promotional materials related to our Site and services;
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Performing research, technical diagnostics or analytics;
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
User Rights
You may request to: info@glasgowgazebohire.com
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Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
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Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
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Request rectification of your personal information that is in our control.
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Request erasure of your personal information.
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Object to the processing of personal information by us.
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Request to restrict processing of your personal information by us.
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Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Advertisements
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
Marketing
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@glasgowgazebohire.com.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@glasgowgazebohire.com .
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Last Modified: 10th Nobvember 2025